Restoration & Response

When families are living the worst day of their lives, the cleanup can't take three extra days.

A national emergency cleanup company that responds to fires, floods, and disaster losses brought ACR onto a single project as a test. Within six months, every project AND every local shop dumpster was on the ACR account.

The Situation

The problem before ACR.

Disaster cleanup operates on emotional time, not business time. When a family loses their home to a fire, when a small business floods overnight, when a storm tears the roof off a property , the people involved are not in a state of mind where they can tolerate operational delays. They want the mess gone. They want their lives back. They do not care that the local hauler has a three-day backlog.

This client, a national emergency cleanup company operating across 40+ markets, was running into that backlog problem repeatedly. Their crews would mobilize within hours of a call, get to the loss site, and then wait. And wait. The dumpster they needed to start the cleanup was scheduled "sometime later this week." Local hauler relationships were inconsistent across markets, strong in some cities, weak in others, nonexistent in markets they'd just expanded into. Every new market meant rebuilding hauler relationships from zero, and every weak hauler relationship meant frustrated customers, extended timelines, and crews sitting on jobsites burning hours.

What We Did

How ACR solved it.

ACR was brought in initially on a single project, a multi-property fire loss in a market where the client's existing hauler had quoted a 72-hour delivery window. ACR coordinated a roll-off on-site within 11 hours of the call. The crew started cleanup the same day. The family got their property back faster.

That single project was the test. After it ran clean, the client moved their next dozen disaster response jobs to ACR, across markets in the Midwest, Southeast, and Mid-Atlantic. The pattern held. ACR's national hauler network meant that whichever city the loss was in, there was a vetted partner already in place who could move on emergency timelines. The client's project managers stopped making cold calls to local haulers in unfamiliar markets. They made one call to their ACR account team and the dumpster showed up.

Within six months, the client made the call to standardize. Every disaster response project moved onto the ACR account. Then the local shop dumpsters, the ongoing commercial waste pickup at their warehouses, equipment yards, and regional offices , moved over too. One vendor, one invoice, one phone number across 40+ markets.

11 hr

Fastest emergency response on first project

6 mo

From single-project test to full account migration

100%

Of project AND shop dumpsters now on ACR

The Outcome

Where it landed.

Two years into the relationship, the client treats ACR as critical infrastructure. When CAT events hit, a hurricane in the Southeast, a derecho across the Plains, severe storm damage anywhere on the map, their dispatch coordinates directly with ACR's emergency response team. Multi-city mobilization happens through a single workflow. New market expansions don't require new vendor onboarding. The operational drag of managing dozens of regional hauler relationships is gone.

When families are living the worst day of their lives, the cleanup can't take three extra days.

The problem before ACR.

Want results like these?